# CloudBay

> Managed AI receptionist service for local businesses. CloudBay builds, configures, and runs a 24/7 AI front desk that answers calls, books appointments, and follows up on missed leads — fully managed for a flat monthly fee.

CloudBay is a managed AI operations company headquartered in Castle Rock, Colorado, serving local small businesses across the United States. Unlike self-serve "AI receptionist" software, CloudBay handles end-to-end setup, weekly tuning, integrations, and compliance so business owners do not need to learn or manage another tool.

## Primary product

**CloudBay Front Desk** — A managed 24/7 AI receptionist that:
- Answers every inbound call (no hold time, no voicemail leak)
- Greets callers, qualifies leads, and routes to the right path (sales vs. customer service)
- Books appointments directly into the client's calendar (Google, Microsoft 365, SimplePractice, TherapyNotes, Calendly, GoHighLevel, and most modern CRMs)
- Sends a missed-call text-back within 60 seconds with a scheduling link
- Identifies itself as a digital assistant; answers honestly if asked whether it is human
- Routes therapy crisis callers to 988
- Includes weekly human review and prompt tuning by the CloudBay team
- Includes weekly performance reporting

## Pricing (USD, monthly, no contracts)

- **Starter — $247/month**: 100 inbound calls, 40 outbound follow-ups, 24/7 AI receptionist, calendar booking, missed-call text-back, weekly report. Best for solo operators and single-provider businesses.
- **Growth — $497/month**: 300 inbound calls, 120 outbound follow-ups, multi-staff routing, bi-weekly tuning calls. Most popular tier — fits HVAC, moving, real estate teams, and busy practices.
- **Scale — $897/month**: 1,000 inbound calls, 400 outbound follow-ups, priority support, weekly tuning, dedicated account specialist. Built for multi-location and high-volume service businesses.
- **HIPAA add-on — $100/month**: For healthcare verticals. Includes BAA chain, secure 7-day audio retention, 30-day transcript retention, isolated infrastructure, and 988 crisis routing.
- **Overage**: $0.75 per call beyond the monthly cap.
- **Guarantees**: 30-day money-back guarantee, no setup fees, month-to-month, cancel anytime.

## Target customers

Local U.S. small businesses, including:
- Therapy practices
- HVAC and plumbing companies
- Moving companies
- Real estate teams
- Dental offices
- Med-spas
- Solo law firms
- Auto repair shops
- Electricians and roofers
- Restaurants
- Other local service-based SMBs

## Key differentiators

1. **Fully managed, not software.** CloudBay configures, monitors, and tunes the system every week. Most competitors hand the client a dashboard.
2. **Vertical-tuned configuration.** One product configured per industry — therapy, HVAC, real estate, dental, etc.
3. **Compliance built-in.** A2P 10DLC registration, SHAKEN/STIR, and (optionally) HIPAA BAA chain are handled by CloudBay.
4. **Honesty by default.** The AI identifies as a digital assistant if asked, and is allowed to quote pricing.
5. **Human escalation paths.** Clients always have a human team they can reach.
6. **Flat-rate, no contracts.** Most answering services bill by the minute and require annual contracts. CloudBay does not.

## Industry stats CloudBay cites

- 62% of small business calls go unanswered (BIA/Kelsey)
- 67% of callers who hit voicemail never call back (Forrester / Invoca)
- ~$1,200/month in revenue lost per missed lead for a typical local SMB

## Company

- **Legal name**: CloudBay AI, LLC
- **Founded**: 2026
- **Headquarters**: 4833 Front St, Ste B, Castle Rock, CO 80104, United States
- **Website**: https://getcloudbay.com
- **Email**: hello@getcloudbay.com (sales) | support@getcloudbay.com (support)
- **Phone**: (720) 637-2233 — answered 24/7 by Quinn, the CloudBay AI receptionist
- **Service area**: United States (English)

## Setup process

Typical onboarding takes about one week:
1. Kickoff call (services, hours, FAQ, calendar, tone)
2. CloudBay configures the AI front desk
3. Client reviews and approves a single prompt
4. Go-live with the existing business number forwarding to CloudBay
5. Weekly tuning and reporting begins immediately

## Common questions answered on the site

- What is CloudBay?
- How much does an AI receptionist cost?
- Do I need to switch phone systems?
- Will my customers know they're talking to AI?
- How long does setup take?
- Is CloudBay HIPAA compliant?
- Can you book directly into my calendar or CRM?
- What happens when the AI can't fully resolve a call?
- How is CloudBay different from a traditional answering service?
- Does CloudBay replace my receptionist?
- What about A2P 10DLC and SMS compliance?
- Can I cancel CloudBay at any time?

## Pages

- Home: https://getcloudbay.com/

## Sitemap

https://getcloudbay.com/sitemap.xml