Legal
Terms of Service
Last updated October 2026
These Terms of Service (“Terms”) govern your access to and use of the website and services provided by CloudBay AI LLC (“CloudBay,” “we,” “us”). By using our website or purchasing a plan, you agree to these Terms.
1. Services
CloudBay provides managed communications and website services for local businesses, including the AI Front Desk and Website + Hosting offerings. Specific deliverables and limits are described on the applicable plan or order.
Website edits on Care and Care Plus
An “edit credit” is the unit we use to size changes to your website. Care includes 3 edit credits each month and Care Plus includes 8. A request uses the number of credits shown in the table below.
| Size | What it covers |
|---|---|
| 0 credits | Questions, support requests, and fixing anything we got wrong or broke. |
| 1 credit | A small change: text, a number or a photo swap; hours or prices; a button or link; one FAQ, testimonial or team member; a promo banner on or off; a site-wide phone number change. |
| 2 credits | A new section on an existing page in your site’s style; posting a blog article you send us; rewriting one section’s copy with your approval. |
| 5 credits | A new page built from one of your existing page templates, such as another service-area page. |
| $148 flat, outside credits | A new custom page: a new layout or a new purpose. This is not paid for with credits. |
| Quoted | A redesign, new features, booking or an online store, or a migration. We quote these before any work begins. They are never billed hourly. |
- Sizing. We size each request before work starts. If a request would use more than 1 credit, we tell you the size before we begin. You may confirm it or cancel it, and a cancelled request uses no credits.
- One request, one change. A request is one change, either on one page or applied the same way across your site. A message that lists several unrelated changes is treated as several requests.
- Turnaround. Turnaround is counted in business days, Monday through Friday, Mountain Time, starting the business day after we receive your request. A request is due by 5 PM Mountain Time on the last day of its turnaround. Care is 3 business days. Care Plus is the next business day. Accounts on our earlier hosting plan are 2 business days. The clock pauses while we are waiting on you for information, files or approval.
- Rush. You may ask for a rush on a request sized at 1 or 2 credits. A rush uses 2 times the credits. On Care, a rush is done by the next business day. On Care Plus, a rush is done the same business day if we receive it on a business day by noon Mountain Time, and otherwise by noon Mountain Time the next business day. Requests sized above 2 credits are not eligible for rush and are given a scheduled date instead.
- Monthly credits. The credits included in your plan reset on the 1st of each month. Unused plan credits do not roll over.
- Purchased credits. You may buy more credits ($28 for 1, $48 for 5, and $88 for 10). Purchased credits expire 90 days after purchase and are used after your plan credits.
- Missed turnaround. If we finish a request after its turnaround, the credits used for that request are returned to you.
- Included page. The new page included with Care Plus is a page built from one of your existing page templates. A new custom page is $148.
2. Billing & subscriptions
Subscriptions are billed in advance on a monthly or annual basis through our payment processor. For AI Front Desk plans, a one-time setup fee equal to one month of the selected plan applies. Website builds are a separate one-time price, starting at $1,250, confirmed before work begins. Plans are month-to-month and may be cancelled at any time; cancellation stops future renewals but does not refund the current period except as described below.
3. 30-day money-back guarantee
If you are not satisfied within the first 30 days of your initial subscription, contact us for a refund of your first month’s service fee. Usage-based charges and third-party pass-through costs are excluded.
4. Acceptable use
You agree not to use the services for any unlawful purpose, to send unsolicited messages in violation of applicable law, or to infringe the rights of others. You are responsible for the accuracy of the business information you provide to us.
5. Service availability
We work to keep the services available and reliable but do not guarantee uninterrupted operation. We may modify or improve the services over time.
6. Limitation of liability
To the maximum extent permitted by law, CloudBay’s total liability arising out of or relating to the services is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect or consequential damages.
7. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above. Continued use of the services constitutes acceptance of the updated Terms.
8. Contact
Questions about these Terms? See the contact page.